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Customer Service Survey:

Please rate on a scale from 1 - 5 (5 being the best)

Customer Name:
Contact Person:
Telephone:
Fax:
E-mail:
SCHEDULING
Did we meet your scheduling requirements?
Were we flexible and responsive in making adjustments to meet your needs?
1 2 3 4 5
DOCUMENTATION
Was documentation and information provided in a timely and accurate manner?
1 2 3 4 5
INVENTORY
Were shipments and scheduling of material met to your satisfaction?
1 2 3 4 5
LOGISTICS
Were shipments and scheduling of material met to your satisfaction?
1 2 3 4 5
CUSTOMER COMPLAINTS
Were non-conformance material / complaints responded to in a timely manner and preventative action outlined and implemented to your standards?
1 2 3 4 5
QUALITY
Was quality of product and packaging to your standards?
1 2 3 4 5
CONTACT
Were your questions/concerns addressed in a timely manner and to your satisfaction?
1 2 3 4 5
FACILITY
Does our facility meet your standards? This covers areas such as personnel knowledge and ability, facility cleanliness, equipment, etc?
1 2 3 4 5
PRICING
Do you feel pricing was fair and competitive for the services provided?
1 2 3 4 5
List the top five (5) areas that are considered when selecting a manufacturing facility (in order of priority?)

List areas we excel in meeting your needs.
List areas you wish we would improve to better meet your needs.
Any additional comments:


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