Chusei (USA) Inc. - Quality Products & Service Through Innovation

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Customer Service Survey:

Please rate on a scale from 1 - 5 (5 being the best)

SCHEDULING Did we meet your scheduling requirements? Were we flexible and responsive in making adjustments to meet your needs?	1 2 3 4 5
DOCUMENTATION Was documentation and information provided in a timely and accurate manner?	1 2 3 4 5
INVENTORY Were shipments and scheduling of material met to your satisfaction?	1 2 3 4 5
LOGISTICS Were shipments and scheduling of material met to your satisfaction?	1 2 3 4 5
CUSTOMER COMPLAINTS Were non-conformance material / complaints responded to in a timely manner and preventative action outlined and implemented to your standards?	1 2 3 4 5
QUALITY Was quality of product and packaging to your standards?	1 2 3 4 5
CONTACT Were your questions/concerns addressed in a timely manner and to your satisfaction?	1 2 3 4 5
FACILITY Does our facility meet your standards? This covers areas such as personnel knowledge and ability, facility cleanliness, equipment, etc?	1 2 3 4 5
PRICING Do you feel pricing was fair and competitive for the services provided?	1 2 3 4 5

List the top five (5) areas that are considered when selecting a manufacturing facility (in order of priority?)

List areas we excel in meeting your needs.

List areas you wish we would improve to better meet your needs.

Any additional comments:

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